Change Field's Requiredness and Visibility - ITSM

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Overview

Set up a behaviour that changes the visibility of a field depending on the priority of an issue.

Navigate to Add-ons > Behaviours, using the Administration Cog in the top right corner.
Under Add Behaviour, enter a Name and Description.
Click Add.
Click on the Fields option for the newly created behaviour. Add the behaviour to the Priority field by choosing it from the drop-down list and clicking Add.
Select Add Server-Side Script.
The inline script should appear, paste this code snippet into it.

Example

Detailed use case example: Adding Behaviours to The Customer Portal

Featuring

ScriptRunner for Jira
by Adaptavist

Verified by Adaptavist

Requirements

Jira (8.0 - 8.14)
ScriptRunner for Jira (6.18.0)

    
        
        
        
    
    import com.atlassian.jira.issue.priority.Priority
import com.onresolve.jira.groovy.user.FieldBehaviours
import groovy.transform.BaseScript

@BaseScript FieldBehaviours fieldBehaviours

def priorityField = getFieldById(fieldChanged)
def customField = getFieldByName("Number Field")
def priorityValue = priorityField.value as Priority

priorityValue.name == "Highest" ?
    customField.setRequired(true).setHidden(false) :
    customField.setRequired(false).setHidden(true)

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