Change Field's Value and Reading Type - ITSM


Set up a behaviour that will change a field's value and reading type.

  • Navigate to Add-ons > Script Fragments, using the Administration Cog in the top right corner.
  • Click Add New Item and choose Create Constrained Issue Dialog.
  • Configure the screen.
  • Click Add.
  • Navigate to Add-ons > Behaviours, using the Administration Cog in the top right corner.
  • Under Add Behaviour, enter a Name and Description.
  • Click Add.
  • Click on the Fields option for the newly created behaviour.
  • Now add an initialiser by clicking Create Initialiser.
  • The inline editor appears, paste the code snippet into it.
  • Click Save at the bottom of the screen.
  • You should get a flag that says the save has been successful.


Detailed use case example: Constrained Create Issue Dialog with Behaviours


Jira Jira (7.7 - 7.13)

import com.atlassian.jira.component.ComponentAccessor
import com.onresolve.jira.groovy.user.FieldBehaviours
import groovy.transform.BaseScript

@BaseScript FieldBehaviours fieldBehaviours

def issueManager = ComponentAccessor.issueManager
//Check to make sure this is the correct context for the behaviour.
if (behaviourContextId == "CP") {
    //Set the project and issuetype to be readonly so the user cannot alter these.

    //Find the details of the Issue from which the request to link was made
    def contextIssue = issueManager.getIssueObject(contextIssueId)

    //Pre-populate the Summary, issue link and issue link type.
    getFieldById("summary").setFormValue("Problem created from ${contextIssue.key}").setReadOnly(false)
    getFieldById("issuelinks-linktype").setFormValue("Problem for Incident").setReadOnly(true)
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