Create public responses on Jira Service Desk using Groovy. Using this script, create standard responses to various scenarios. You can also use this script to build an automated response, for example; comment a standardised response X hours after ticket creation.
I have a workflow action to solicit feedback from all tickets linked to a particular problem. I use this snippet as part of a larger script which checks the date the issue was reported and the date the issue was marked as resolved. Once a customer goes through this workflow, a request feedback message is sent.