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Create a New Issue Using a Mail Handler script and Set the Assignee to the First Valid CC User


Use this script to capture the CC users from an email sent to Jira with the ScriptRunner Mail Handler, then create a new issue with the assignee field set to the first valid CC user. To be considered a valid user, the CC email address must be linked to a Jira user. If the first CC user is not valid, the script searches all CC email addresses until it finds a valid user. If no user is found, the issue is created without an assignee.


As a project manager, I want to automate the process of creating tickets when an email request is received. As part of this process, I want to ensure each ticket is assigned to the relevant team member. This script allows me to automatically assign a user based on the email CC list.


  • Jira Jira (8.0 - 8.14)
  • ScriptRunner for Jira ScriptRunner for Jira (6.18.0)
import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.exception.CreateException import com.atlassian.jira.service.util.ServiceUtils import com.atlassian.jira.service.util.handler.MessageHandlerContext import com.atlassian.jira.service.util.handler.MessageUserProcessor import com.atlassian.jira.user.ApplicationUser import com.atlassian.jira.user.util.UserManager import com.atlassian.mail.MailUtils import javax.mail.Message import javax.mail.internet.InternetAddress final targetProjectKey = 'TEST' final defaultReporterName = 'admin' final defaultIssueType = 'Task' def messageUserProcessor = ComponentAccessor.getComponent(MessageUserProcessor) as MessageUserProcessor def userManager = ComponentAccessor.getComponent(UserManager) def projectManager = ComponentAccessor.projectManager def issueFactory = ComponentAccessor.issueFactory def subject = message.subject as String def issue = ServiceUtils.findIssueObjectInString(subject) if (issue) { // issue already exists so do nothing return } def project = projectManager.getProjectObjByKey(targetProjectKey) def user = userManager.getUserByName(defaultReporterName) def reporterUser = messageUserProcessor.getAuthorFromSender(message) ?: user def allCcRecipients = message.getRecipients(Message.RecipientType.CC) as List def firstValidUser = allCcRecipients.findResult { messageUserProcessor.findUserByEmail(it.address) } def issueObject = issueFactory.issue issueObject.setProjectObject(project) issueObject.setSummary(subject) issueObject.setDescription(MailUtils.getBody(message)) issueObject.setIssueTypeId(project.issueTypes.find { == defaultIssueType }.id) issueObject.setReporter(reporterUser) firstValidUser ? issueObject.setAssignee(firstValidUser as ApplicationUser) : log.error('Unable to retrieve valid user from message CC list, issue will be created without assignee') try { (messageHandlerContext as MessageHandlerContext).createIssue(user, issueObject) } catch (CreateException e) { log.error('Error creating issue: ', e) }
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