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Create an attachment of email converted to an issue and include the email in the issue


Converts the received email into a Jira ticket and also adds the email received as an attachment to the newly created ticket


When an email is received from the email address configured in the Mail Handler, that email will be converted to an issue using the parameters set. The email is also added as an .eml file attached to the newly created ticket. Once the ticket has been created, the eml file attached can be reopened as an email. The eml file can then be downloaded and opened using a mail reader, e.g. Mozilla's Thunderbird.


  • Jira Software Jira Software (8.0 - 8.18)
  • Jira Service Desk Jira Service Desk (8.0 - 8.18)
  • ScriptRunner for Jira ScriptRunner for Jira (6.37.0)
import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.config.util.JiraHome import com.atlassian.jira.issue.MutableIssue import com.atlassian.jira.issue.attachment.CreateAttachmentParamsBean import import com.atlassian.jira.service.util.ServiceUtils import com.atlassian.jira.service.util.handler.MessageUserProcessor import com.atlassian.mail.MailUtils import javax.mail.Message import javax.mail.internet.InternetAddress import javax.mail.internet.MimeBodyPart import javax.mail.internet.MimeMessage import javax.mail.internet.MimeMultipart //This requires the name of the user that will trigger the Mail Handler final def username = '' //This requires the Project's Key that will be used for the Mail Handler final def projectKey = '' //This requires the name of the Issue Type that will be used final def issueTypeName = '' //This requires the temporary file name. The file name should end with the .eml extension final def temporaryAttachmentFileName = '' //This requires the actual file name. The file name should end with the .eml extension final def actualAttachmentFileName = '' def userManager = ComponentAccessor.userManager def projectManager = ComponentAccessor.projectManager def attachmentManager = ComponentAccessor.attachmentManager def issueFactory = ComponentAccessor.issueFactory def messageUserProcessor = ComponentAccessor.getComponent(MessageUserProcessor) def jiraHome = ComponentAccessor.getComponent(JiraHome) def user = userManager.getUserByName(username) def reporter = messageUserProcessor.getAuthorFromSender(message) ?: user def project = projectManager.getProjectObjByKey(projectKey) def subject = message.subject def from = message.from.join(',') def to = message.allRecipients.join(',') def messageBody = MailUtils.getBody(message) static Message createMessage(String from, String to, String subject, String content) { def msg = new MimeMessage(null) msg.setFrom(new InternetAddress(from)) msg.setRecipient(Message.RecipientType.TO, new InternetAddress(to)) msg.setSubject(subject) def body = new MimeBodyPart() body.setText(content) msg.setContent(new MimeMultipart(body)) msg } def issue = ServiceUtils.findIssueObjectInString(subject) as MutableIssue if (issue) { return } def issueObject = issueFactory.issue issueObject.setProjectObject(project) issueObject.setSummary(subject) issueObject.setDescription(messageBody) issueObject.setIssueTypeId(project.issueTypes.find { == issueTypeName }.id) issueObject.setReporter(reporter) issue = messageHandlerContext.createIssue(user, issueObject) as MutableIssue def destination = new File(jiraHome.home, FileService.MAIL_DIR).absoluteFile def file = new File("${destination}/${temporaryAttachmentFileName}") file.createNewFile() def out = new FileOutputStream(file) def emailContent = createMessage(from, to, subject, messageBody) emailContent.writeTo(out) def attachmentParams = new CreateAttachmentParamsBean.Builder("${destination}/${}" as File, actualAttachmentFileName, '', user, issue).build() attachmentManager.createAttachment(attachmentParams) file.delete()
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