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Round Robin Assign Issue to Users in a Certain Project Role


Assign issues to the members of a project role in 'round robin' manner. This script automatically assigns the next user in the list to each newly created issue.


I want to equally distribute the work of a customer service project between the agents in charge, so each new issue is assigned to the agent who is next in the queue.

Good to Know

  • Use this script a post function associated with the Create step.
  • The new issues are assigned to the agents depending on the creation order of the issues.
  • You can configure the "reassignedIssues" value to reassigned the assigned issues or not.


  • Jira Jira (8.0 - 8.14)
  • ScriptRunner for Jira ScriptRunner for Jira (6.18.0)
import com.atlassian.jira.component.ComponentAccessor import // The role you want assignees to set from final roleName = 'Project Role' // If it is true, the assigned issues will be reassigned final reassignedIssues = true def issueManager = ComponentAccessor.issueManager def projectRoleManager = ComponentAccessor.getComponent(ProjectRoleManager) // Get all of the users associated with the specified project role def projectRole = projectRoleManager.getProjectRole(roleName) // Sort the users of the project role using the user key def users = projectRoleManager.getProjectRoleActors(projectRole, issue.projectObject) .applicationUsers .toSorted { it.key } // There are no users in the specific project role if (!users) { ("No users for project role $roleName") return } if (!reassignedIssues && issue.assignee) { ('The issue is already assigned') return } // Find the latest created issue id that has an assignee def lastIssueIdWithAssignee = issueManager.getIssueIdsForProject( .sort() .reverse() .find { issueManager.getIssueObject(it).assignee } if (!lastIssueIdWithAssignee) { issue.setAssignee(users.first()) return } def lastAssignee = issueManager.getIssueObject(lastIssueIdWithAssignee).assignee def lastAssigneeIndex = users.indexOf(lastAssignee) def nextAssignee = users[(lastAssigneeIndex + 1) % users.size()] issue.setAssignee(nextAssignee)
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