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Overview

This script is meant to be used only for issue creation. It uses the Mail Handler to extract the contents of the email and create a new issue. The body of the email along with any image attachments in the email are added to the description field. The image attachments are also included as attachments in the issue.

Example

As a Product Support Manager, I receive a lot ...

Overview

This script enables you to add a comment to an existing issue using the mail handler. The email's subject line must match the existing issue's summary.

Example

As a Project Admin, I want to automatically update the existing issues that we are currently working on per the mail we receive from our customers. In this script, when the mail handler is triggered, it checks to see if there are any issues ...

Overview

Use this script to capture the CC users from an email sent to Jira with the ScriptRunner Mail Handler, then create a new issue with the assignee field set to the first valid CC user. To be considered a valid user, the CC email address must be linked to a Jira user. If the first CC user is not valid, the script searches all CC email addresses until it finds a valid user. If no user is found, the issue is created without an assignee.

Example

As a project manager, I want to automate the process of creating tickets when an email ...

Overview

Automate adding a comment to an existing issue when the subject line of an email sent to Jira contains a valid issue key. If you want to allow comments from unregistered Jira users, you can choose a registered user who will add those comments on behalf of the email sender.

Example

As a project manager, I want the body of emails sent to Jira to automatically be added as a comment on existing issues when the user includes that issue key in the email subject. Comments should be added as the sender user, or as a delegated/impersonating user commenting on behalf of ...

Overview

Use this script to search an email message body and find an existing epic/initiative issue key. The script then creates a new issue within that epic/initiative as the new Stories Epic Link field value.

Example

As a project manager, I want to automate the process of creating new stories under existing epics when a user sends an email to Jira with the epic key in the message body — saving manual effort and time.

Good to Know

• If the subject contains an existing issue key this script exists and does not create a new issue to avoid creating duplicates

• We ...