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Overview

Add customers to configured organisations when they create an issue through the service desk portal and select their organisation in a select list custom field.

Example

As a product manager I want to add customers from a list of companies to organisations automatically when requests are created so that I manage these requests.

Good to Know

• On line 1 you must specify the Id of your Jira Service ...

Overview

Add an automated comment to explain that the issue will be closed out if left inactive on all new issues created in Jira Service Management.

Example

As a product support engineer I want all customers to know what our SLA is when customers raise a new request as well as to know when their issue will automatically be closed if it is left inactive for a period of time. ...

Overview

Copy all the labels from the parent issue to all subtask issues.

Example

As a product manager whenever I add a new label to the parent issue I want it to automatically be propagated to all the subtasks.

Good to Know

• This example can also be run as a Script Listener on the Issue Created or Issue Updated event to copy field values when an issue is created or updated ...

Overview

Automatically close all subtasks when the parent issue is transitioned to the Done status to keep your Jira instance in a clean state.

Example

As a product manager, I do not want any subtasks left open on closed tickets, in order to keep my backlog of issues clean and up to date.

Good to Know

• In the script on line 5 enter in the ID for the Global ...

Overview

Each time a customer raises a Bug inside a service management project automatically create a linked Bug issue ticket in the development project.

Example

As a product manager I want a linked bug to be created in my development backlog every time a customer raises one through the support portal so that I can triage and prioritise these to be fixed.

Good to Know

• This script needs to ...