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Get Email Address of Approvers

Overview

When the details of the approvers of an issue on a Service Desk are required, a REST Endpoint request is made to retrieve the details.

Example

In this example, only the email addresses of the approvers who have not yet approved the ticket are included. The information from this REST Endpoint is invoked by the Scheduled Job and triggers the reminder email.

Good to Know

  • When invoking the REST Endpoint, ensure the issue key is included. For example: http://<JIRA base URL>/rest/scriptrunner/latest/custom/getApprovers?issueKey=<IssueKey>
  • If the issue key is not included when the REST Endpoint is invoked, a runtime exception will be returned. For example: http://<JIRA base URL>/rest/scriptrunner/latest/custom/getApprovers
  • The service project ...